Return & Refund Policy
At Crushwell Solutions, we are committed to providing high-quality spare parts and services. If you are not completely satisfied with your purchase, we’re here to help with a clear and fair return and refund process.
1. Eligibility for Returns
Products must be returned within 7 days of delivery.
Items must be unused, undamaged, and in their original packaging with all tags, labels, and documentation intact.
Customized or made-to-order items are non-returnable, unless defective or damaged.
2. How to Initiate a Return
To initiate a return, please contact our support team via:
📧 Email: crushwellsolutions@gmail.com
📞 Phone: +91 8926123623
Please provide your order number, reason for return, and supporting images (if applicable).
3. Return Shipping
Customers are responsible for return shipping charges unless the return is due to a damaged, defective, or incorrect item.
Ensure the product is securely packed to avoid damage during transit.
We recommend using a trackable shipping service for returns.
4. Refund Policy
Approved refunds will be processed within 5–7 business days after inspection.
Refunds will be credited to the original payment method.
Shipping charges (if any) are non-refundable.
5. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, notify us within 48 hours of delivery.
We will arrange a replacement or issue a full refund at no extra cost to you.
6. Contact Us
If you have any questions about these Terms, please contact us:
📍 Crushwell Solutions
📧 Email: crushwellsolutions@gmail.com
📞 Phone: +91 8926123623
📍 Address: Sri Ram Colony, Rajgangpur, Odisha 770017.